Privacy Policy
Introduction
This Privacy Policy explains how Jewels by Josephine Atelier ("we", "us", "our") collects, uses, shares and protects your personal data when you visit or buy from our store. We handle your data in line with the EU General Data Protection Regulation (GDPR), the UK GDPR and the privacy laws that apply to our customers in the United States, Canada and Australia. Please read it together with our Cookies Policy.
Data we collect
- Identity and contact data: name, email address, delivery and billing address, phone number.
- Order and account data: your orders, order history, account details and preferences.
- Payment data: processed securely by our payment providers; we never store your full card details.
- Communications: the messages you send us, for example support requests.
- Technical and usage data: IP address, device and browser type and how you use our site, collected through cookies and similar technologies.
- Marketing data: your newsletter subscription and marketing preferences.
How we use your data
- To fulfil your order: to process and deliver your orders, handle returns and refunds and provide customer support.
- Our legitimate interests: to run, secure and improve our store, prevent fraud and understand how our site is used.
- With your consent: to send you marketing emails and to set non-essential cookies. You can withdraw your consent at any time.
- Legal obligations: to meet our accounting, tax and other legal requirements.
Who we share your data with
We only share your data when necessary with service providers working on our behalf, including Shopify (our e-commerce platform) and its payment processors, Klaviyo (email marketing), Google and Meta (analytics and advertising), and our suppliers and shipping partners, some of which are located in Asia and the United States. We do not sell your personal data. We may also disclose data when required by law or to protect our rights.
International transfers
Some of our providers are located outside your country. When we transfer personal data outside the UK or the European Economic Area, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses or transfers to countries recognised as offering adequate protection.
How long we keep your data
- Order and accounting records: for the period required by law.
- Account data: while your account is active, and deleted on request.
- Marketing data: until you unsubscribe, and no longer than 3 years after your last contact with us.
- Technical and analytics data: for a limited period, in line with our cookie settings.
Your rights
Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to its use, receive a copy of it, and withdraw your consent at any time. Residents of California and other US states may also ask what personal information we hold and opt out of the sharing of their data for targeted advertising on our Your Privacy Choices page. To exercise any of these rights, email us at info@jewelsbyjosephine.com. We may need to verify your identity, and we will reply within the time limits set by law.
Automated decision-making
We do not make decisions with legal or similarly significant effects about you based only on automated processing.
Security
We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.
Complaints
If you have a concern about how we handle your data, please contact us first. You also have the right to complain to your local data protection authority, such as the Information Commissioner's Office (UK), the Data Protection Commission (Ireland), the Office of the Privacy Commissioner of Canada or the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always published on this page.
Contact
Jewels by Josephine Atelier
Email: info@jewelsbyjosephine.com