Refund & Returns Policy

Returns & refunds

We want you to love your jewellery. You have 30 days from the day you receive your order to request a return.

If you live in the United Kingdom, Ireland or the European Union, you also have a legal right to cancel your order for any reason within 14 days of receiving it. Customers in the United States, Canada and Australia benefit from our 30-day return window and from the consumer protections that apply in their country.

Return conditions

To be eligible for a return, your item must be unworn, undamaged and in the same condition you received it, in its original packaging. Every return must be requested and approved before you send it back; parcels sent without a prior request cannot be accepted.

How to start a return

Email us at info@jewelsbyjosephine.com with your order number and the reason for your return. Once your return is approved, we will send you clear instructions, including the return address.

Return shipping costs

If you return an item because you changed your mind, the return postage is paid by you and depends on the carrier you choose. If the return is due to our mistake (a damaged, faulty or incorrect item), we cover the full cost of the return.

Exchanges

We are happy to exchange an item for a different size or style. Contact us at info@jewelsbyjosephine.com and we will send the replacement once your return is on its way back to us.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away with a photo and we will send a free replacement or give you a full refund at no extra cost.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 14 days of receiving the returned item. Your bank or card provider may need a few extra days to show the refund on your account.

Refused or uncollected parcels

If a parcel is returned to us because it was refused or not collected, we will refund the price of the items. A reasonable charge may be deducted to cover the return shipping and handling costs we actually incur.

Items that cannot be returned

For hygiene reasons, pierced earrings cannot be returned once they have been removed from their sealed packaging. Gift cards and final-sale items are also non-returnable. This does not affect your rights if an item is faulty.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer in your country, including your rights regarding faulty, misdescribed or incorrect goods.

Contact

Jewels by Josephine Atelier
Email: info@jewelsbyjosephine.com