Shipping & Delivery Policy

Order processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). As soon as your order ships, you will receive a confirmation email with your tracking number.

Delivery times

Once dispatched, delivery usually takes 7 to 12 business days to the United Kingdom, Ireland, the United States, Canada and Australia. Delivery times are estimates and may be longer during busy periods, sales or because of carrier delays.

Shipping costs

We offer free standard shipping on all orders, with tracking included.

Tracking your order

Every order is sent with tracking. The tracking link is usually active within 24 to 72 hours of dispatch. You can also follow your parcel on our Track Your Order page.

Where we ship

We ship to the United Kingdom, Ireland, the United States, Canada and Australia. If your country is available at checkout, we ship there too.

Incorrect or incomplete address

Please check that your delivery address is correct and complete at checkout. We cannot be held responsible for parcels that are delayed or lost because of an incorrect address. If you notice a mistake, contact us as soon as possible and we will do our best to correct it before dispatch.

Delayed or lost parcels

If your tracking has not updated for an unusually long time, or you believe your parcel is lost, email us at info@jewelsbyjosephine.com. We will investigate with the carrier and make it right.

Customs, duties and taxes

Depending on your country, import duties or taxes may apply. These are set by your local customs authority and, where applicable, are the responsibility of the recipient.

Contact

Jewels by Josephine Atelier
Email: info@jewelsbyjosephine.com