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Our Guarantees
We stand behind every piece from Jewels by Josephine Atelier. Enjoy free tracked delivery, a 30-day return policy and friendly, hassle-free support. If you have any questions or would like to start a return, email us anytime at
What if I want to return my order?+
You have 30 days from the day you receive your order to request a return. Items must be unworn, undamaged and in their original packaging. Email us at info@jewelsbyjosephine.com with your order number and we will send you the return instructions. Approved refunds are issued to your original payment method within 14 days. Read our full Refund & Returns Policy.
Will my jewellery fade or tarnish?+
Our pieces are made to be worn every day. To keep them shining for longer, put them on after perfume, lotion and hairspray, take them off before swimming, showering or exercising, and store them in a dry place. Wipe them gently with a soft dry cloth after wearing.
Is delivery really free?+
Yes. We offer free tracked delivery on every order to the United Kingdom, Ireland, the United States, Canada and Australia. Orders are processed within 1 to 3 business days and usually arrive within 7 to 12 business days. You will receive a tracking link by email as soon as your order ships.
How do I know which size to choose?+
Each product page shows the available sizes. If you are unsure, email us at info@jewelsbyjosephine.com before ordering and we will be happy to help. If the size is not right, you can exchange it within 30 days.
What if my jewellery arrives damaged?+
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us at info@jewelsbyjosephine.com with your order number and a photo, and we will send you a free replacement or give you a full refund at no extra cost.







